human resources training, as a form of professional management consulting, has been a topic of wide concern. today there are many external consultants and personnel departments, as well as human resources development sector employees are different issue offers a wide range of training services. at the same time, the conflict has played an important role. although all the interpersonal conflict will arise in – of course in the workplace and organizations, but these conflicts are frequently accompanied by the emergence of some serious aggravating factors. this intensification of the conflict would seriously affect the operational capacity of a system. it is in today, government agencies, commercial enterprises, the requirements of social service agencies continuously upgrade, which makes the frequency of conflict has become increasingly frequent